Creative Playzone Privacy Policy

Effective Date: January 31, 2024

This Privacy Policy describes how Creative Playzone (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you use our website (“Site”) and the services offered at our physical playground location.

Information We Collect:

  • Personal Information: When you make a reservation, book an event, or contact us through the Site, we may collect personal information such as your name, email address, phone number, child’s name and age, and billing information. We may also collect information about your interests in our services and activities.
  • Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, access times, and pages visited on the Site. This information is used for internal purposes only, such as analyzing website traffic and improving the user experience.

How We Use Your Information:

  • To process your reservations and bookings.
  • To communicate with you about your reservations, bookings, and other inquiries.
  • To send you promotional emails and newsletters (with your consent).
  • To personalize your experience on the Site.
  • To improve the Site and our services.
  • To comply with legal requirements.

Sharing Your Information:

  • We may share your personal information with third-party service providers who help us operate the Site and provide our services, such as reservation systems, email marketing platforms, and payment processors. These providers are obligated to protect your information and use it only for the purposes we authorize.
  • We may disclose your information to law enforcement or other government officials if required by law.
  • We may also disclose your information in other circumstances, such as to protect the rights or safety of ourselves or others.

Cookies and Tracking Technologies:

  • We and our third-party partners may use cookies and other tracking technologies to collect information about your activity on the Site. This information is used to personalize your experience on the Site and to deliver targeted advertising.
  • You can control your cookie preferences by adjusting your browser settings. However, disabling cookies may limit your ability to use certain features of the Site.

Data Security:

  • We take steps to protect your information from unauthorized access, use, or disclosure. However, no website or internet transmission is completely secure.

Children’s Privacy:

  • We are committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe your child has provided us with personal information without your consent, please contact us.

Your Choices:

  • You can unsubscribe from our promotional emails and newsletters by clicking the unsubscribe link in any email you receive from us.
  • You can access, update, or delete your personal information by contacting us.

Changes to this Privacy Policy:

  • We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site.

Contact Us:

  • If you have any questions about this Privacy Policy, please contact us at info@creativeplayzone.ca